Customer Spotlight: Decatur Memorial Hospital
Briene Stevens (Dietetic Intern from ISU, Arlene Dauer (Asst. Director of Food Service, Matt Oberheim (Director of Food Service), Christine Cutler (Clinical Dietitian)
Decatur Memorial Hospital, Decatur, IL
Decatur Hospital invited Dinex to recommend a coordinated selection of traytop products to enhance their new Room Service System. They reviewed the wide range of insulated mugs, bowls and entrée domes for the patient tray, along with decorator traycovers and napkins to create a complete, coordinated presentation.
The hospital ultimately chose the stylish Turnbury style for the patient tray and a new design traycover Rose Quartz. A special Rose Quartz napkin was created for the tray, in the Dinex Pocket-Fold style to hold the silverware in position on the tray. To highlight the new Room Service theme, the hospital decided on the reusable Menu Folders, and selected special decorator menu paper as an upscale alternative to paper menu forms.
Along with their new Dinex dome racks, specialty equipment is under consideration by the hospital, to complete the Room Service system.
New Room Service Program
Decatur Memorial Hospital is a 356-bed community hospital located on North Edwards Street in Decatur, Illinois, drawing patients from seven counties serving approximately 250,000 people. Recently the hospital foodservice dept. converted from an insulated tray meal system, to a contemporary Room Service program. The new Room Service system quickly increased their already favorable customer satisfaction scores with a Press Ganey rating in the top 5% of hospitals, nationwide.