Strategies & Solutions for Patient Satisfaction
We Know Consumer Satisfaction in Healthcare
Between supply chain fluctuations, increasing costs, and staffing shortages, it’s more important than ever to manage healthcare foodservice operations all while keeping patients healthy and satisfied. Whereas the industry is forecasted to grow by 9.6 billion in the next five years, satisfaction demands will continue to grow. Patients are also becoming more aware with outpatients more reluctant to pay for foodservice overall, making it paramount to provide them with the highest levels of care and comfort.
What’s Happening Now in The Market
Food Experience
- Growing focus on improved patient food experience and a number of healthcare organizations changing to more cost-effective outsourcing of their foodservice operation.
- 66% say food is important to their overall care experience at a healthcare facility. (Dataessential Healthcare Keynote Report 2020)
Room Service
- Increased demand for convenience and comfort provided by room services, instead of sending up trays of unordered food and staff throwing it away later.
- Spending on patient food in health services ranges from approximately $8 - $15 per day, and labor costs can account for 70% of a hospital’s food budget. (HealthCareCans 2017)
Customization
- Availability of customized food options plus an increasing demand for nutritious food among patients.
- Technological advancements enhancing healthcare foodservice.
- According to healthcare consumers, an “ideal” experience requires a personal touch. (Deloitte Insights 2020)
Process & Training
- Growth in food items in cafeterias and break rooms due to hospital restrictions for outside food items.
- Increased focus on food services with growing prominence of value-based healthcare.
- 71% of patients use online reviews to evaluate and select a new doctor. (Software Advice Survey 2020)
Growth & Awareness
- Increasing prevalence and awareness of chronic and metabolic diseases along with increased healthcare spending in the U.S.
- Growing awareness and consumption of plant-based meat and emergence of cultured meat.
- 72% of patients say they’d switch healthcare providers to get their preferred patient experience (PatientPop 2021)
With added attention on patient satisfaction scores, and in an area where everyone considers themselves an expert, improving the patient experience is always a key challenge. Labor shortages and price challenges make it even more challenging. We recommend adopting a holistic approach that aims at improving the quality of health care food services and ultimately raising Press Ganey, HCAHPS or other patient satisfaction survey scores.
A Holistic Approach
Areas CFS Brands Helps Improve
Enhance Your Patient Dining Experience
In this holistic approach to enhancing patient satisfaction, a great place to start is by elevating your dining experience. Go beyond just providing delicious food, take immediate steps to optimize and elevate the overall dining experience with the right solution to make any meal feel special.
Here’s five quick tips to implement now:
Tip #1: QUALITY First
High quality dinnerware and drinkware sets the industry standard for functional beauty and lasting value
Learn more about our Square Bowls & Lids
Tip #2: Do the RESEARCH
From selecting the right color to ensuring proper meal temperatures, our research and development teams are consistently optimizing the patient experience to make them more comfortable and relaxed, which contributes to the healing process.
Learn more about our Fenwick Traytop
Tip #3: Set the MOOD
Set the right mood with beverage, dining, and paper-ware options to keep everything properly packaged and sanitized.
Learn more about our Cutlery Caddy & Napkin Sleeves
Tip #4: Focus on FABRICS
Most table coverings, napkins, and placemats are machine- or hand-washable in fabrics made to avoid fading, shrinking, and wrinkling.
Learn more about our Cityscape® Vinyl Placemat or other In-Stock Table Coverings
Tip #5: Make LONG-LASTING a Priority
Use products with durability and economy as their top features so you continue to provide the highest level of consumer and patient satisfaction for years to come.
Learn more about our Glasteel™ Quarry Non-Skid Tray
Ensure safe food and precise portions for dependable, healthy, and delicious meals.
Patients depend on safe and delicious meals while recovering. Here are five tips to prevent foodborne illness, reduce negative outcome from bad publicity, avoid food waste, and limit additional medical claims and legal fees.
Tip #1: Make safe PREP a top priority
Safe food starts with safe preparation and transportation, and with multiple lid options to create safely packaged meals.
Learn more about our Dinex® Translucent Tumbler Lid or other Disposable Lids
Tip #2: Help Food LAST Longer
Keep food fresher longer with proper storage and handling solutions, plus see portions easily with measurement labeling.
Learn more about our Carlisle Squares Food Storage Containers
Tip #3: Focus on PORTION CONTROL
Make keeping serving sizes consistent, accurate, and easy with graduated portion lines on Dinex tumblers.
Learn more about our Dinex® Tumbler Fenwick
Tip #4: Stay out of the DANGER ZONE
Keep food out of the danger zone, making it safe for patients with temperature-controlled foodservice products.
Learn more about our Coldmaster® CoolCheck®
Tip #5: SANITIZE in a Snap
When it comes to disposables, keep food protected from external elements.
Learn more about our Rectangular Entree or other High-Heat Disposables
Sustainability
Why is sustainability important for healthcare?
Sustainability can reduce costs, reduce risks, and promote a positive public perception. Taking a strong stance on sustainability demonstrates hospitals' recognition of improperly handling waste and its impact on public health. Committing to sustainability is good business, and it’s only growing in importance.
Here are five tips to implement today to demonstrate your commitment to sustainability:
Tip #1: Get Down With PG
Maintain food temperature, from the kitchen to the patient. Innovative products increase Press Ganey scores (PG Scores) resulting in higher patient satisfaction for higher reimbursement rates/return customers.
Learn more about our DuraTherm™ Induction Base
Tip #2: Stand the TEST of time
We recommend rigid QA process and testing, making products better, with higher quality excelling in design, function, and durability
Learn more about our TQ Cart Beverage Service & Fold Down Shelf
Tip #3: SAFETY first – HACCP, USDA & NSF. Oh my!
Follow the latest standards and guidelines to provide the cleanest, safest, and most effective products in the industry.
Learn more about our Air Curtain Refrigerators
Tip #4: Focus on the BEST products for BETTER reviews and growth
Better products lead to positive reviews promoting revenue growth. Ensure your products are well loved and well-reviewed.
Learn more about our Point of Delivery System
Tip #5: Provide abundant VARIETY and CHOICES
Use a single-source provider to offer a wider assortment of solutions at more competitive pricing.
Learn more about Dinex
Diverse Service and Delivery Solutions
Food intake improves when preparation and tableware combine to provide appealing meal presentation. That’s why it’s vital to make exceptional patient meals a part of hospital treatment, promoting recovery and rehabilitation. Your food needs to arrive unobtrusively, be served up tasting and looking great, and arrive at just the right temperature to ensure maximum nutrition and full enjoyment.
Count on these specific solutions to achieve your service and delivery goals:
Tip #1: Designed for VALUE
From healthcare to restaurants, deliver food faster, safer, and healthier with fully customizable options to fit your business needs.
Learn more about our DineXpress® Food Counters
Tip #2: Showcase STYLE and CONVENIENCE
Help deliver consistent meals in temperature and style to patients.
Learn more about our Dinex® TQ Supreme Carts
Tip #3: Keep HOT foods HOT and COLD foods COLD
With advanced heating technology, meals consistently stay hot plus cook-chill technology keeps food cold from the kitchen to delivery.
Learn more about our Meals On Command™ Delivery Carts
Tip #4: Take Charge of the Cafeteria & EVERYTHING-IN-BETWEEN
Create easy, space-saving areas, bussing, take-out and to-go or kitchen prep areas, plus discover caterer “must haves.”
Learn more about our Fold 'N Go® Carts
Increased Cleaning Expectations
Keeping patients safe is mandatory and it’s never been more important to maintain the highest cleaning and sanitation standards. Set a clean, safe, and sanitary environment by properly setting the proper patient dining experience.
Here are four quick tips to increase cleaning and safety standards:
Tip #1: Lead with INNOVATION
Use innovative high heat disposable options to be a leader in new ideas for food safety, counter service, personal safety, and washroom products that come directly from insights we gain from our customers.
Learn more about our High Heat Disposables
Tip #2: Go HANDS-FREE
Touch as little as possible with hands-free dispensing.
Learn more about our Rely® Hybrid Electronic Touchless Sanitizer Dispenser
Tip #3: HEALTH is wealth
Research and update products based on better safety/cleaning techniques, keeping customers and patients healthier. With an antimicrobial interior, keep germs away no matter the operation.
Learn more about our Thermal Aire III™ Antimicrobial Tray
Tip #4: Follow the RULES
With bases tested to be resistant from cracking and breaking under any element, quality products follow strict guidelines and standards for the highest quality leading to higher satisfaction.
Learn more about our Smart·Therm® Induction Base