New York Presbyterian Hospital, New York, NY

Converting to the Thermal•Aire System

Recognized by U.S. News as one of the 10 best hospitals in the United States, New York Presbyterian Hospital operates in five locations in the New York area. The facility located at the Weill Cornell campus on 68th St. in Manhattan is a renown acute care hospital specializing in medical and bio-medical research. With a busy census, consistently averaging above 95%, the hospital recently converted from a conduction retherm system to the Thermal•Aire convection retherm system by Dinex International.

Conversion Excellence

After a 30-day side by side comparison, the hospital chose Dinex as the system best suited for its needs. Over a four month period, 39 Thermal•Aire docking stations were installed in renovated pantries, and 64 Thermal•Aire carts were put into service.

Most recently a room service style “spoken menu” system was implemented, and patient satisfaction scores have been rising steadily due to the improved meal quality and serving time.

Teamwork

The Dinex retherm team became a critical interface with the foodservice department both during the transition and after start up. Lauren Catangay, Site Administrator says “we wanted a partner who would help us succeed along with the equipment”, bringing the final emphasis back to their customer, the patient. Dinex continues to conduct system audits every six months to maintain the highest levels of efficiency at the facility.

Complete Dinex System Support

New York Presbyterian presents a complete traytop using high-temp Dinex Tropez ware and a custom design traycover to further enhance the dining experience. Both hot and cold food quality is enhanced, utilizing the unique and efficient technology of the Thermal•Aire rethermalization system.